To our wonderful guests who have already booked or are thinking of booking a stay at Loose Reins…
As we write this update, Loose Reins continues to provide a tranquil retreat from every day stresses and strains and it is our great pleasure to see guests unwind and enjoy this beautiful place. Yet the coronavirus rumbles on and whilst we all hope that we will not see a resurgence or a need for further lockdowns, nobody is complacent. We sometimes get asked what would happen if the government were to impose a future lockdown. We want to be transparent about how we would handle this so we’ve aimed to cover the questions you might have in our FAQ section below. If there’s anything else you’d like to know, please do get in touch. In any case, we’d love to hear from you.
Looking to the future, these unusual times will pass and the world will become a safer place again. Loose Reins will continue to be here to provide you with a magical escape.
With our warmest wishes to you all,
From us all at Loose Reins.
Frequently Asked Questions
- Q1: What would happen if we booked a holiday and the UK government imposed a local or national lockdown that stops us from coming?
A: We want to reassure you that your booking would be safe if the government were to introduce travel restrictions that meant you are unable to join us as planned. Although the usual route in these circumstances would be for you to claim on your travel insurance, we would still want you to enjoy a magical Loose Reins holiday. Therefore, we would gladly move your booking to a date within 12 months of your original stay dates and waive the usual admin fee. We would just ask that you made up the difference if you moved to a more expensive date. Or if your revised dates cost less, we would credit you accordingly.
- Q2: What if the balance on my holiday becomes payable during a government lockdown?
A: Balance payments are normally due 8 weeks before your holiday arrival date. However, we would flex this and delay the payment date to another time nearer your stay if it looked as though travel restrictions might stop you taking your holiday as planned.
- Q3: I would like to book a holiday with Loose Reins as something to look forward to. What’s your approach to payments?
A: There would be a 30% non-refundable deposit as usual at the time of booking. Normally the balance is payable 8 weeks ahead but we would be flexible with this and delay the payment date if a lock down is in place when it becomes due. Let's hope very much that we can all continue to move freely for a holiday within the UK, but if new travel restrictions were put in place by the UK government and stopped you coming as planned we would agree new dates with you, move your booking and carry over what you have paid towards your accommodation, waiving the usual admin fee. We'd just ask that you made up the difference if you moved to a more expensive time. Or if your revised dates cost less, we would reduce your balance accordingly.
- Q4: I would like to book a holiday with Loose Reins as something to look forward to. Should I take out travel insurance?
A: We always recommend that you have appropriate insurance in place when booking a holiday with us. Do take care to ensure your chosen policy provides the cover you need; many policies do not cover holidays affected by a pandemic lockdown.
Q5: What changes have you made at Loose Reins to reduce the risks associated with coronavirus?
A: First of all, we’re lucky to sit in over 13 acres of beautiful Dorset countryside – that’s a lot of room! With just three cabins and three lodges, each set in its own generous green space, you’ll be surrounded by fresh air. Loose Reins is truly the perfect place for an “isocation”!
Before the lock down came into effect in March 2020, we implemented sensible extra precautions and cleaning in line with formal guidance and we update this as and when further guidance emerges. This includes bringing in additional members of our housekeeping team to give us more hours in the day, sourcing virucidal cleaning products, and running training with our team members to deepen our already thorough cleaning procedures. We’ve also removed all unnecessary touch points such as toys and soft furnishings leaving our fresh, white, professionally laundered linen and towels.
To further support our guests and team in staying healthy, we've introduced a virtual check-in and check-out process in order to minimise human contact. Our luggage service will still be available for guests with mobility considerations; just let us know and we’ll line up our freshly cleaned buggy. For the time being, we’ve suspended activities that involve human contact such as the Buckaroo Club, and we've closed The Hitching Post, our communal space for chilling and hanging out. Our general store is an honesty shop with no need for staff and you have the option to pay remotely for any purchases in one final online transaction; we ask that only guests from the same party enter the shop at the same time and we clean it daily. We are lucky to have a number of wonderful family and dog friendly pubs nearby so there's plenty of choice when it comes to eating out. Or you can choose all the meals you need from our delicious menu – simply pop in the oven whilst enjoying something chilled, or opt for one of our tasty BBQ packs for some outdoor cooking on your firepit. So it’s easy to batten down the hatches and beat a total retreat if you wish.
With all of that in place, we’re quietly getting on with homestead life. Loose Reins is where the world slows down and we’ll be here to help you leave the daily grind at the gate, to connect with a place of experience, discovery and relaxation.
In Dorset we are blessed with a wealth of nature’s activities, places to see and things to do. Wide open spaces with hardly another soul in sight. See the world from the Wessex Ridgeway. Walk through the woods and see the deer. Take a picnic. Dine out in nature. Listen for birdsong or the rustle of woodland wildlife. Share tales from the trail. Smell the wood smoke. Plan tomorrow’s adventure. Hire a bike and explore, walk on our Ancient Hill Forts, paddle in the river or explore the Blackmore Vale. Take a trip to the Jurassic Coast and find a fossil.
Or discover the magic of Loose Reins; make the days as long as you want them to be, relax, unwind and enjoy the moment.