Bookings & Payments

All bookings via our online system should be treated as provisional until you receive confirmation from us via email. To secure your booking a non-refundable deposit of 30% (or full payment) of the cost of your stay is required. Bookings must be paid in full 8 weeks before your stay.  If your booking is less than 8 weeks from the date of your stay the full cost of your stay is required.

Loose Reins only accepts bookings from persons over 18 years of age.

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provided.  This automated email does not form a contract between you and Loose Reins.  A contract will be formed when Loose Reins sends you a booking confirmation letter via email or post.

If the balance is not paid by the due date Loose Reins reserves the right to re-let your accommodation and retain the deposit.

The prices featured on the website are not binding.  Loose Reins reserves the right to modify these prices.  The price stated on the confirmation invoice is binding.  

Loose Reins reserves the right, at all times, without statement of reasons, to refuse or cancel a booking.
 

Cancellation and Refunds

If you cancel within 8 weeks of your arrival date, we will endeavor to re let your accommodation.  If we are unable to do so, then regretfully we will be unable to refund any monies paid.
Should you cancel prior to this date, we will refund any monies paid, less your deposit, or reschedule your stay for another date.  
An administration fee of £50 will be charged in this instance.  

We recommend that you have appropriate holiday insurance cover in place.  In the unlikely event that we need to cancel your holiday we shall inform you as soon as possible and refund all monies paid to us, by you within 14 days.

Arrival & Departure Times

We ask that you arrive on your specified arrival date between 4.00 and 6.00pm.  We do understand that sometimes it may be inconvenient or events occur to make this difficult but it’s very important to plan your journey so that you arrive at Loose Reins during the daylight.  Our accommodation is a car free site and once your luggage is unloaded into our buggy and taken to your lodge or cabin your car needs to be left in the guest car park.  If arriving after 6pm is unavoidable due to traffic issues, then please ensure that we are kept updated as we don’t live on site so will need to come back to meet you when you arrive. 

Guests are asked to vacate their accommodation by 10am on the day of departure.  Items purchased from our honesty shop must be paid for before leaving.

Group Bookings

During school holidays we are very much a family site, so we ask you not to book a lodge for a group of 6 or more adults without speaking to us first as we have strict noise policies to ensure that other guests aren’t disturbed.  
 

Noise – being considerate to each other and the wild life

It’s important to us that all our guests enjoy a peaceful, relaxing stay with us. Loose Reins is in a quiet, remote location in the countryside and guests choose to stay with us because they are seeking to relax and unwind. To keep this peaceful tranquility, we do not allow any music or radios outside of the cabins or lodges. There may well be young children sleeping so we ask that you are aware of how much noise your party are making around the camp fires at night. It would also be greatly appreciated if parents of young children can try and let the adults sleep in in the morning without unleashing the children to the great outdoors until after 8.00am! 

By 9.30pm children should play quietly inside their accommodation and not run around outside.  After 10.30pm the only sounds you should be able to hear are the owls hooting in the woods, the sound of our horses grazing in the fields and the low murmuring of our guests enjoying some tranquil star gazing.  If you want to karaoke at 2am around the camp fire, then Loose Reins really isn’t the right site for you!
In exceptional circumstances we reserve the right to ask your party to leave if there is repeated noise after having received two warnings.  As you will have breached the terms of your contract with us no refunds will be forthcoming.
 

Smoking

Smoking is not permitted at any time within the cabins, lodges or on the verandahs.  We have a strict no smoking policy around the horses and barn and would be grateful if you would respect this rule.

Candles & Fires

Please do not leave fires unattended.  Paraffin lamps are not permitted inside the cabins or lodges, but candles may be used on the verandahs, in the holders provided.

Logs & Campfire Wood

We provide you with sufficient seasoned split logs and kindling for normal usage of the wood burning stove. You can purchase extra wood and kindling from our honesty shop if you do need any extra.  Please do not take wood or twigs from the surrounding forest, it is unseasoned and causes damage to our wood burning stoves.
We sell locally made Dorset charcoal in our honesty shop which works really well on the BBQ’s.
 

Security Deposits

A security / damage deposit of £100 per accommodation unit applies to group bookings (when more than one accommodation unit is booked for a family / friends group) and to all adult bookings exceeding one couple.  The security deposit is to cover any costs to Loose Reins for damage or breakages and for extra cleaning required after a stay.
 

Cleaning / Breakages / Damage

Please leave your accommodation tidy and let us know if anything gets broken so we can replace it for our next guest.  We will only charge for replacements in exceptional circumstances, as we expect a degree of wear and tear.  If the damage is directly attributable to the guest, then we reserve the right to request payment of up to £100.

All cleaning, under normal circumstances is included as part of your stay.  If additional cleaning is required, including washing up, additional cleaning of the interior or fixtures and fittings then Loose Reins reserves the right to charge for this work at a rate of £15 per hour.  Loose Reins reserves the right to deduct this payment from your security deposit or invoice guests following their stay.
 

General Safety / Responsibility for children and dogs

You will be staying at a farm with animals and potentially dangerous farm equipment, amongst other hazards.  Also, please be aware that some of the guest equipment, including the camp fire bowls and wood burning stoves may be dangerous if misused.  Loose Reins is not responsible for accidents (to the greatest extent permitted by law).  Children must be supervised at all times.  We recommend that you take our travel insurance against the risk of accidents and your stay being terminated early.

Children must be supervised at all times near the horses, by the paddocks and around the barn.  All visitors entering the barn must be accompanied by a member of staff.  It is our policy to never hand feed our horses so they do not become pushy or aggressive around people.  We appreciate your co-operation by never offering the horses food during your stay.

Please keep your camp fires within the designated areas and at a minimum of 4 metres from your accommodation.

You will be sharing Loose Reins with up to a dozen horses so please note that everyday animal husbandry will be going on around you at various times of the day.

We aim for your visit to be peaceful and your privacy is important to us.  We endeavor to carry out maintenance activities on change over days but should it be necessary, Loose Reins reserves the right to carry out maintenance work during your stay without you being entitled to any compensation.

Please make sure that your dog is kept on a lead at all times whist on the site and under no circumstances be allowed to chase the horses or other animals.  Please don’t leave your dog unattended at any point, either at your accommodation or in your vehicle.  Please make sure that any muddy paws are washed before allowing your dog into your cabin or lodge and ensure that your dog stays off the furniture, especially the beds.  Please clean up after your dog, bins are provided at your accommodation.  We charge a £25 supplement per dog, and supply a bed, towel and bowls.

Day Visitors

Day visitors are welcome.  Please inform us of their arrival in advance.  We will need to know their details in advance in case of an emergency on site.  All visitors must park in the guest car park and must leave the site by 10pm. 

Use of the facilities at Loose Reins, such as the social areas and nature trails, is the responsibility of the guest and is done so at their own risk.  Loose Reins accepts no liability for theft, loss or damage, that may arise from a stay at Loose Reins.  Please note that whilst the cabins are lockable the lodges are canvas and therefore cannot be locked.  With this in mind please ensure that valuables are not left in the lodges whilst you are off site.